Cancel a product on behalf of a customer

As a reseller, you cancel a product of your customer via the customer card. You choose the end date yourself.

Before you start

• You need the owner or admin role.

Steps

1. Go to Reseller management › Customers and open the customer.
2. Open the Products tab.
3. Click Cancel next to the product. For a website, you find Cancel the website under the button with more actions.
4. Choose the end date under Ends on.
5. Add a comment if you like and click Cancel.

Good to know

• For a package, you see what stops along with it.
• On the end date, a separate product is deleted automatically, including the data in it.
• Until the end date, you can withdraw the cancellation with Withdraw cancellation.