Lost your password or authenticator app

Did you forget your password, or do you no longer have your authenticator app? Then you need a new activation code. You cannot request it yourself on the login page.

Steps

1. Ask an owner or admin of your account for a new activation code. If there is no one else on your team, contact your provider.
2. Activate your account again with the new code: choose a new password and link your authenticator app again.

For the owner or admin: create a new code

1. Go to Team and access.
2. Click New code next to the user.
3. Choose where the code should go:
   • Show it here (once): you see the code yourself and pass it on;
   • By SMS to the customer: you do not see the code;
   • By e-mail to the customer: you do not see the code.
4. Click Reset and show or Reset and send.

Good to know

• With a new code, the password and the authenticator app must be set up again. All sessions of that user are ended.
• Do not send the code in the same email as the link to the panel.