Approve or decline an application

A confirmed application waits for your decision. If you approve it, the applicant becomes your customer.

Before you start

• You need at least one account package. Create one under Offer and prices › Account packages.

Steps

1. Go to Reseller management › Applications. The number in the menu is the number of open applications.
2. Click View next to the application.
3. Check the details. Pay attention to the checks:
   • VAT number valid (VIES) or VAT number invalid (VIES): the VAT number was checked with the European VAT service;
   • possible duplicate: there is already a customer or application with the same email address, the same name, or the same Chamber of Commerce (KvK) or VAT number.
4. To approve:
   1. Check the Name of the customer.
   2. Choose the Account package.
   3. Click Approve.
5. Or to decline:
   1. Optionally fill in a Reason for rejecting (only for you).
   2. Choose whether to turn on Let the applicant know by e-mail.
   3. Click Decline.

Good to know

• After approval, the contact person receives an email to activate their account.
• Documents the applicant accepted when signing up are shown as confirmed for the customer.
• Completed applications are on the Completed tab.