Approve or decline a customer request

Your customers can request things in the panel, such as a new website or extra mailboxes. If a type of request needs your approval, it waits for you.

Steps

1. Go to Reseller management › Customer requests. The number in the menu is the number of open requests.
2. View the request on the From customers tab.
3. Click Approve or Decline.
4. When declining, you can enter a Reason for the customer (optional).

Good to know

• After your approval, the request is carried out immediately. The customer gets an email.
• What you have already handled is on the Completed tab.