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Souver kennisbank

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Getting started

The panel: overview
Activate your account
Log in to the panel
Add a passkey
Change your password
Lost your password or authenticator app
Choose the language of the panel
Give a colleague access
Change a user's role
Revoke a user's access

What Souver offers

What Souver offers
Web hosting
Email
Domain names and DNS
Website security
Website components
Backups
Bundles

Reseller management: overview
Set up your reseller environment with Getting started
Submit a ticket to Souver
Reply to a ticket or close it
Create a customer
Link an account package to a customer
Invite a user for your customer
Work in your customer's panel
Set a customer to read-only (for example for non-payment)
Transfer a domain to a customer
Cancel a product on behalf of a customer
Set your selling prices
Set your domain rates
Create your own account package
Set a discount or different price for one customer
Put together your own bundle
Approve or decline a customer request
Set which requests need your approval first
Set who gets the advice mails
Create a report and receive it by email
Create a customer selection
Set up your branding
Request your own panel address

Sign-up API for your website

Sign-up API: how it works
Create an API key
Revoke an API key
Approve or decline an application
Send an application (for your web developer)
Have documents accepted (for your web developer)
Responses and error codes
Test the connection

Websites: overview
Creating a website
Changing the PHP version
Adjusting PHP settings and modules
Creating an SFTP login
Setting a new SFTP password
Adding a scheduled task (cron)
Deploying a Node.js app
Deploying a Node.js app automatically from Git
Setting up mail from your website
Requesting a different website package or extra capacity
Requesting a component (database or cache)
Putting a password on your whole website
Responding to a security scan notice
Allowing or blocking visitors (Access and protection)
Turning on maintenance mode
Viewing your website's logs
Having a website deleted

Updates and maintenance

Updates: how it works
Set when updates are installed (update window)
Set a default update window for your customers
Fix an update window for your customers
Update a website now
View scheduled and recent updates

Order mail
Create a mailbox
Change a mailbox
Reset a mailbox password
Create an alias (forward mail)
Set up a catch-all
Set up your mail in an email client or on your phone
Delete a mailbox

Domain names: overview
Search for and register a domain name
Transfer a domain name to Souver
Add or change a DNS record
Set the name servers at another registrar
Create a registrant
Change a registrant or make it the default
Cancel a domain name or renew it again
Request a transfer code
Have a domain removed from the panel

Backups and recovery

Backups: what is kept
Making an extra backup
Restoring a backup of your website

Invoices and subscription

See what you use
View and download an invoice
Cancel a product
Withdraw a cancellation
Request an exit package for a customer
Redeem a coupon
Request a bundle
Link websites and domains to a bundle
Cancel a bundle
Read and confirm a document

Souver kennisbank
Email

Email

Order mail, manage mailboxes and set up your email client.

Order mail
Create a mailbox
Change a mailbox
Reset a mailbox password
Create an alias (forward mail)
Set up a catch-all
Set up your mail in an email client or on your phone
Delete a mailbox

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