Reset a mailbox password

If someone has forgotten their mailbox password, you set a new password.

Steps

1. Go to Domains and DNS and click Mail next to the domain.
2. Click New password next to the mailbox.
3. Choose where the password should go:
   • Show it here (once): you see it yourself and pass it on securely;
   • By SMS to the customer: you don't see it;
   • By e-mail to the customer: you don't see it.
4. For SMS or email, choose the recipient.
5. Click Reset and show or Reset and send.

Good to know

• The old password stops working right away, including on phones and other devices. Enter the new password there.
• The platform only stores the password encrypted and cannot show it again.
• Advise the recipient to delete the message containing the password.