Set a customer to read-only (for example for non-payment)

If a customer does not pay, or asks for it, you can set them to read-only. The customer's users can then no longer change anything. Websites and mail keep working.

Before you start

• You need the owner or admin role.

Steps

1. Go to Reseller management › Customers and open the customer.
2. Click Read-only.
3. Choose a Reason: Payment overdue, At the customer's request or Other.
4. Enter a Note for the customer (optional) if you like.
5. Click Read-only.

Allow changes again

1. Open the customer.
2. Click Allow changes.

Good to know

• The customer sees the reason and your note at the top of every page, with your contact details.
• You can still make changes in the customer's panel.
• If a customer shows frozen, your provider has blocked the customer. You cannot lift this yourself.