Your customers are never locked in. If a customer wants to continue without you, they get all their data in one file: the exit package. It is ready within 10 minutes after you request it. That gives your customers the confidence to choose you.
What's included
- The files of your customer's websites.
- Their databases and other components of their websites.
- Their mail, with calendar and contacts.
Everything is in one password-protected file. That way your customer can continue elsewhere right away.
Steps
- Submit a ticket: go to Reseller management › Support, click New ticket, choose the department Administration and, under For whom, A customer of mine with the customer. Ask for an exit package.
- Within 10 minutes, the exit package is ready.
- You receive the file. You get the password separately.
- Give the file and the password to your customer, preferably through two different channels.
Good to know
- Your customer opens the file with a program that can open password-protected ZIP files.
- Your customer's backups are kept for 30 more days after they leave. After that, they are deleted. If more time is needed, ask for an extension in a ticket.
- You cancel your customer's products as usual, under Products and invoices.